Author Dominique Ntirushwa Exceptional Customer Care It Always Begins with You

My Name is Dominique Ntirushwa, I am a Rwandese and I am 21 years old.  I work for Telecommunication Company called MTN as a Corporate Sales Engineer, and I am also pursuing my Bachelor's degree in Electronics and Telecommunication Engineering at the Kigali Institute of Science and Technology; I am in my final year.

I was born in DRC Congo, on the 6 April 1990. Both My parents are Rwandese, but they were both refugees, after fleeing the ethnic war that started in Rwanda in 1959, that ended into the 1994 Rwandan Genocide that killed over a million Tutsis.

My dad is a Medical Doctor, and my mum is a business woman.

I am born in Family of 8, six boys and two girls. I am number 5.

I left DRC Congo when I was one year old, when my family went to live in South Africa. We lived in South Africa for 4 years, and came back to Rwanda, in 1995, when the country was liberated by the Rwanda Patriotic Front led by H.E Paul Kagame, the president of Rwanda, who is today my Role model.

I started my primary in Rwanda, and also did my secondary, and university studies in Rwanda. I will be graduating from University in July 2012

I am now working for MTN Rwanda cell, since 2008, where I started as a call center agent. In the last three years I have been promoted 5 times.

I have received the following Customer Care Awards:

October 2008: Best service center performer

June 2010: Employee of the month at MTN Rwandacell LTD

August 2010: Best performer of the 2nd quarter of the year at MTN Rwandacell LTD

September 2010: Yello stars winner of the second quarter of the year in the category of customer service

December 2010: Annual Yello stars winner at MTN Rwandacell LTD in the category of customer service

February 2011: Regional Yello stars winner of the SEA region (South and Eastern Africa) of the MTN Group in the category of customer service

April 2011: Overall Yello stars winner of the MTN Group in the category of customer service

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